All jewelry is accompanied by a certificate of guarantee and quality. The warranty period for the material of our jewelry is 24 months from purchase.
The warranty certificate ensures the customer the possibility to exchange or repair the purchased product within 24 months from the date of purchase, if it has manufacturing defects. To benefit from this right, it is necessary to present the quality certificate.
The following are considered manufacturing defects: broken pendants, loose rings or bracelets, fallen diamonds, mechanical deformations.
For defects that cannot be covered by our warranty, such as: scratches, excessive or improper wear, broken chain, gold discoloration, repairs will be carried out at an additional cost, depending on the complexity and type of repair. The customer will be informed of this cost before the repair is processed.
The pickup/delivery time for a repair/replacement is 15 business days from the time of processing. The shipping cost is borne by the customer, if delivery is requested.
The guarantee offered ensures the consumer's rights, according to OUG no. 140/2021 on the sale of products and their associated guarantees, and according to OG no. 21/1992 on consumer protection (Romanian law).
For complete information regarding the granting of the guarantee, please visit the Guarantee page.
